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Chapter Officers
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2011-2012
President:
Linda Kwolek, CPCU
Penn National Insurnace Co
Phone: 412-247-4556
E-Mail: lkwolek@pnat.com
President Elect:
Jon Heledga, CPCU
Liberty Mutual
Phone: 800-222-8890 X422
E-Mail:jon.helegda@libertymutual.com
Treasurer:
Susan Van Horn, CPCU
Prosperity Insurance LLC
Phone:412-904-1284
E-Mail: susan@prosperityinsurancellc.com
Vice President:
Keith Mulvihill, CPCU
Rawle and Henderson, LLP
Phone:412-261-5707
E-Mail: kmulvihill@rawle.com
Secretary:
Brian Ball, CPCU
Ohio Casualty
Phone: 412-505-1508
E-Mail: brian.ball@ohiocasualty-ins.com
Immediate Past President:
Philip Kocher, CPCU
Web Page Admin Contact:
Marilyn Wood CPCU,CIC,ARM,ASLI,AMIM
Chubb Insurance Company
Phone: 412-456-8876
mjwood@chubb.com
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 Robert Reynolds Scholarship WINNER ANNOUNCED |
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 Brittany Rodgers, the daughter of ICP member Greg Rodgers received the Robert Reynolds Memorial/Insurance Club of Pittsburgh Scholarship Award. Brittany plans to study engineering at Virginia Tech. The award is sponsored by the Allegheny Chapter CPCU Society and Independent Insurance Agents of Pittsburgh for a member’s son/daughter or grandchild in the amount of $1,000.00 was awarded at I-Day on Thursday, April 21, 2011.
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NEW CHAPTER OFFICERS ELECTED
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 2011-2012 CHAPTER OFFICERS
President: Linda Kwolek
President-Elect: Jon Helegda
Vice-President: Keith Mulvihill
Secretary: Susan Van Horne
Treasurer: Brian Ball
Please give them your full support in the upcoming year!
We would also like to extend a special thank-you to our outgoing president, Phil Kocher! You did a great job!
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NATIONAL LAW REVIEW
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 WWW.NATLAWREVIEW.COM
The National Law Review is an on-line database and magazine which consolidates newsletters, legislative alerts and other industry news in one place. There is no log in to access the database. Developed by a former insurance executive and in-house corporate attorney, the NLR database is filled with articles that serve as great primers for legal research and are helpful in bringing non-attorneys quickly up to speed on emerging legal issues. New articles are being added to the database on a daily basis.
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Welcome to the Allegheny Chapter web site!
Welcome to the Allegheny Chapter CPCU Society’s website. Whether you’re a member, visitor, or candidate working toward your CPCU designation, I hope you will take the time to explore the site and see all the various resources and events our Chapter has to offer. Our mission is to be your premier source of property and casualty insurance industry enrichment. I encourage you to become involved in the Chapter. You’ll be able to network with other local insurance professionals, attend local educational seminars, and take advantage of career-building leadership opportunities. You can also take part in chapter community service projects. Again, welcome and please feel free to contact any of the officers if you would like additional information.
Linda Kwolek, CPCU
President, Allegheny Chapter
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HOLIDAY LUNCHEON AND GROCERY GIFT CARD DRIVE
Our annual Chapter Holiday Luncheon and Chapter Good Works Project, the Grocery Gift Card Drive, was held at the Grand Concourse Station Square on Wednesday, December 14, 2011.
This holiday season we again supported the Greater Pittsburgh Community Food Bank. President Linda Kwolek presented our check of $500 to Sharon Tragesser, HR Director, Greater Food Bank.
The Chapter and Greater Pittsburgh Community Food Bank wish to thank everyone for their generous donations!

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 ALL INDUSTRY DAY A GREAT SUCCESS! |
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 The Allegheny Chapter of the CPCU Society Proudly Presented…
ALL INDUSTRY DAY WEDNESDAY, OCTOBER 5th at the SHERATON STATION SQUARE from 9:00-1:30
This day recognized the following individuals who attained the CPCU designation in 2011:
Michael Baca of WN Tuscano Agency;
Kimberly Edsall of American Mining Ins Company;
Michael Mayer of Ohio Casualty;
Patricia Mulcahy of Penn National;
Bridgette Pentrack of S&T- Evergreen Insurance;
Daniel Taylor of Margolis Edelstein;
Sheryl Zidek of State Farm Insurance;
This year's All Industry Day topic was: Pennsylvania Fair Share Act: Joint and Several Liability Revisited. The morning program will focus on how the Pennsylvania Fair Share Act, which modifies Pennsylvania joint and several liability, will affect lawsuits, insurance pricing, and insurance limits.
We wish to thank our panel speakers who were:
Brian S. Kane, J.D., Dapper, Baldasare, Benson, Behling & Kane, P.C.
Daniel R. Gigler, J.D., Gigler Mediation
James S. Ehrman, J.D., Margolis Edelstein
We are very grateful to this wonderful panel of legal professionals who devoted their time to make our program a success. In appreciation for their generosity, we made dontations to their charities of choice: Glade Run Luthern Services; Mt Lebanon Veterans Memoral; and National Alliance of Mental Helath.
Unfortunately our luncheon speaker, Robert L. Siems, J.D., M.B.A., CPCU, Law Offices of Robert L. Siems, and the East Central Region Chapter Governor for the CPCU Society, was unable to attend. We wish to thank George Krauss and Jack Harmon for kindly stepping in.
This program was filed for three (3) Continuing Education (CE) credits with the Pennsylvania Insurance Department.
Additional thanks to the All Industry Day Chairperson, Jon Helegda, who did a tremendous job!
We also want to thank everyone on the committee and all our wonderful sponsors in our program book.
Rawle & Henderson, LLP; Rodgers Insurance Group; Willis; Tuxcano Agency; Penn National Insurance: Allied Insurance Brokers; The Magellan Group, Inc;The Motorist Insurnace Group; Henderson Brothers; Ohio Casualty, G.S. Jones Restoration; DVUA Pittsburgh; Marsh; The Bank of New York Mellon; Bituminous; Chubb; and The Insurance Club of Pittsburgh
SEE PHOTOS on Chapter Photo Tab
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 SUMMER GOLF OUTING A GREAT SUCCESS! |
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 Meadowink Golf Course hosted Chapter outing
Many thanks to our sponsors!
BNY Mellon Insurance Group - Gold
Chubb Group of Insurance Companies - Bronze
G.S. Jones Restoration Consulting -Bronze
The Motorists Insurance Group
Ohio Casualty -Gold
Pennsylvania National Insurance - Gold
Seubert & Associates, Inc. -Gold
Zurich North America - Gold
Rodgers Insurance Group - Gold
Dell, Moser, Lane & Loughney, LLC - Gold
Workwell Physical Medicine - Gold
S&T Evergreen Insurance - Gold
Conway E&S - Gold
Servicemaster of Greater Pittsburgh - Bronze
PMA Companies - Silver
Bituminous Insurance Co - Gold
Confidential Insurance Consulting Inc - Gold
Special thanks to Ken Krisby, Servicemaster of Greater Pgh, for donating to our door prize and volunteering at the Hole in One.
Others bringing Door prizes (Complete list to follow)
Marilyn Wood - Chubb
And yes, no one was $10,000 richer unless it was in making new friends!
SKILL PRIZE WINNERS:
Hole #2 Closest to the Pin: Marilyn Wood, Jeff Davies
Hole #3 Accuracy of Drive: Donna Conway, Jeff Neugebauer
Hole #6: Longest Drive: Linda Kwolek, Brian Cameron
Hole #9: Longest Putt: Marilyn Wood, Chuck Conway
Hole #11: Closest to the Pin: Donna Conway, Jeff Davies
Hole #14: Closest to the Pin: Carol Myers, Mike Pope
Hole #16: Longest Drive: Linda Kwolek, JW Waudby
Hole #18: Longest Putt: Mike Pope
Foursome with Lowest Score: Mike Mahoney, Brian Cameron, Jeff Davies, Kris Queen.
50/50 Raffle Winner: Paul Bardz
Thank you to Bob Gregory, Kelly Maines and the rest of their golf outing committee for a great job - Well Done!
See Photos on Chapter Photo Tab
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LOCAL JOB POSTING Job Description for Associate Account Representative with Amica Insurance
Location: Pittsburgh Regional Office
As one of the nation's leading personal lines carriers, Amica is strong, stable, financially secure and consistently rated #1 for personal service by our customers. We have more than $4 billion in assets are rated A++ by A.M. Best and employ more than 3,000 people countrywide.¹
Our office located in Canonsburg, PA is seeking an Associate Account Representative. This position involves telephone contact to sell policies and service existing accounts. Candidates should have previous sales and service experience, a professional telephone manner, and the ability to work well with others. Must be able to pass state insurance license exam and meet continuing education requirements.
The position requires excellent interpersonal and communication skills and computer keyboard skills (35 wpm) as well as letter writing and computer processing. Previous insurance background is a plus but not a requirement. Comprehensive training is provided.
At Amica, we offer a premium benefit package, which includes medical, dental and life as well as a generous pension and savings plan.
¹A.M. Best Company. Dec. 22, 2010.
To apply, go to www.amica.com.
From there, go to careers at the top. The job id is 276-226 for an Associate Account Representative in Canonsburg, PA.
Posted 12/8/2011
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 Officer Installation Meeting |
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 A QUESTION OF ETHICS Do Employees Need Training in Ethics?
Organizations and businesses of all types have never
before been more interested in workplace ethics. The
majority of U.S. companies provide some type of ethics
training. Companies are ultimately responsible for the
actions of their employees. Even with increased interest
in ethics, the commonsense instinct of right and wrong
seems to be challenged at an increased level.
To recognize the size and scope of the issue, we need
to first identify potential workplace dilemmas and
then develop an appropriate training model. Every
organization would approach training and developing
its ethical culture using a different strategy, depending
on number of employees, type of industry and other
defining characteristics. The training could include the
basics of understanding generally accepted industry
practices; learning the best practices within the industry
or discipline; training employees to understand the laws,
rules and government regulations that affect their work;
and how the organization is perceived by the public.
Ethics training helps to sensitize employees to possible
ethics problems and reinforces company culture.
Employees need to know where the boundaries are,
and it’s the management’s responsibility to lead that
process. Organizations and employers that ethically train
employees will improve their bottom line and employee
productivity. A uniform ethical workplace environment
will result in higher productivity with a stronger sense of
trust between employees and management. The training
will help to lower incidents of legal problems and lawsuits
both internally and externally.
Ethics training teaches employees about making choices
that are morally based. Many industries, including
insurance, require adherence to government regulations.
These regulations may include licensing laws; continuing
education, including ethics; experience requirements;
and bonding requirements. Many companies also support
their employees’ membership in a professional society
or organization that encourages ethical behavior and
provides resources for ethics training. This training
encourages the value of being honest, having mutual
respect for fellow employees and all members of society,
and developing and building trust with others.
How Ethics Is Communicated
All training begins with communication. Organizations use
employee manuals to inform employees of company rules,
regulations and guidelines. This might include a company
code of conduct. Leaders need to explain their policies,
and practice fairness in their interpretation. For example,
many companies today employ the use of social media as a marketing strategy. Employers should have clear written
policies and guidelines — acknowledged by employees —
to provide for its appropriate and ethical use.
Human resource departments have responsibility to
help explain ethical expectations to employees. Smaller
companies may use an immediate supervisor to convey
company expectations. Employers can develop an ethics
training checklist to provide a road map to problem issues.
Managers and leaders need a practical and moral approach
to ethical training, not primarily for social critics and
academics, but for every day decision-making situations.
CPCU Society Support
A great model for companies and organizations in
providing ethical and moral leadership is our own CPCU
Society. The inspiring words of our CPCU oath, simple and
to the point, provide the cornerstone of an ethical culture.
The Society’s Ethics Committee has many resources,
including articles and programs, for members to get
practical information about workplace ethics.
Conclusion
Every company has an obligation to communicate and
educate its workforce to do the right thing for others. This
will not only reflect an ethical and moral company, but a
successful one as well.
Editor’s note: The opinions expressed in this column are
those of the author and do not necessarily reflect the
views of the CPCU Society membership, the Society’s
Ethics Committee or the author’s employer. If you have
suggestions for upcoming articles or comments about the
“Question of Ethics” column, please contact William F.
Traester, CPCU, at wtraester@archinsurance.com.
Anthony W. Bucci Jr., CPCU, AIS,
is president of Bucci Insurance Group.
He has been a member of the CPCU
Society’s Ethics Committee since 2009.
Bucci was a Society chapter governor
from 2006 to 2009, and president of the
Rhode Island Chapter in 2005–2006.
CPCU news • February/March 2011 5
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 2011-2012 Schedule of Events |
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| Date | Event | Location |
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| Feb 2012 |
Ethics & Business |
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| April 2012 |
Joint Meeting with RIMS |
Sheraton Station
Square
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| May 2012 |
Officer Installation Dinner
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| Aug, 2012 |
Annual Golf Outing |
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| Oct 2012 |
All Industry Day |
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 CPCU ALL INDUSTRY DAY PHOTO 2010 |
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 It is important for us to increase the visibility and awareness of the CPCU designation. As CPCU's it is incumbent upon us to promote the designation, demonstrate our commitment to ethics, showcase our relevant insurance experience and practical knowledge. "SPREAD THE WORD" about your CPCU designation! Being a CPCU sets you apart in the Property-Casualty insurance industry. You will also be a role model for those seeking the designation.
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